Refund & Return Policy

At Someone Said Gift, every gift is prepared with care, and we want you to feel confident when placing your order.

We offer a 30-Day Money-Back Guarantee on eligible items. If something isn't right with your order, please contact us. We'll do our best to provide a fair and appropriate solution in accordance with the policy below.

30-Day Money-Back Guarantee & Returns

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused
• In the same condition in which it was received
• In its original packaging
• Accompanied by proof of purchase

To request a return, please contact us at info@someonesaidgift.com with your order number and the reason for your return.

Please do not send an item back without contacting us first. Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions.

Items returned without prior authorization may not be accepted.

Return Shipping

For eligible returns due to a change of mind or other reasons not related to a damaged, defective, or incorrectly fulfilled item, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

If your item arrives damaged, defective, or different from what you ordered, please contact us before returning it. For an eligible claim, Someone Said Gift will cover the cost of the appropriate resolution, which may include a replacement or refund.

Personalized & Custom-Made Gifts

Because personalized and custom-made products are created specifically for you, they are generally not eligible for return or exchange due to a change of mind.

However, if your personalized item arrives damaged, defective, or different from what you ordered, please contact us and we will make it right.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us as soon as possible at info@someonesaidgift.com.

Please include your order number and clear photographs of the item and packaging when applicable. This helps us review the issue quickly.

For an eligible claim, we will arrange an appropriate solution, which may include a replacement or refund at no additional cost to you.

Lost Packages

If tracking indicates that your package has been lost in transit, please contact us at info@someonesaidgift.com so we can investigate the shipment and determine the appropriate resolution.

If tracking shows the package as delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors.

You may also need to contact the shipping carrier for additional delivery information. If you still cannot locate your package, contact us and we will assist you with the next steps.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as quickly as possible at info@someonesaidgift.com.

We cannot guarantee that an address can be changed once an order has entered production, processing, or shipment.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided by the customer.

Order Changes & Cancellations

Many of our gifts are prepared or produced specifically after an order is placed.

If you need to cancel or modify your order, please contact us as soon as possible at info@someonesaidgift.com.

We will make every reasonable effort to accommodate your request, but changes or cancellations cannot be guaranteed once production or fulfillment has begun.

Exchanges

If you would like a different eligible product, please contact us first.

When a return is approved, the simplest option may be to return the original item and place a new order for the item you prefer.

Personalized or custom-made products cannot generally be exchanged due to a change of mind. If a personalized or custom-made item arrives damaged, defective, or incorrect, please contact us so we can provide an appropriate resolution.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow up to 5–7 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time before the refund appears on your account.

If more than 15 business days have passed since we confirmed your refund, please contact us at info@someonesaidgift.com.

Questions? We're Here to Help

If you have any questions about your order, return, replacement, or refund, please contact us:

Someone Said Gift Customer Care
Email: info@someonesaidgift.com

We'll be happy to assist you.