Frequently Asked Questions
Frequently Asked Questions
Have a question? You’re in the right place. Find answers to our most frequently asked questions below. If you need anything else, our Customer Care team is always happy to help.
Our Gifts
What makes Someone Said Gift different?
At Someone Said Gift, we believe the most meaningful gifts are the ones that say what can sometimes be difficult to put into words. Our gifts pair beautiful keepsakes with heartfelt message cards created for the people who matter most — turning a thoughtful gift into a moment they’ll remember.
What types of gifts do you offer?
Our collection includes jewelry, necklaces, bracelets, watches, wallets, dog tags, keychains, and other meaningful keepsakes for the people you love.
Our collections are organized by recipient and occasion to help you find the right gift and message for every special moment.
What materials are your jewelry pieces made from?
Materials and finishes vary by design. Many of our jewelry pieces feature finishes such as 14K white gold or 18K yellow gold.
Please refer to the Product Details section on each product page for the exact materials, finish, dimensions, and specifications of the item you’re considering.
Are necklace chains adjustable?
Many of our necklaces include adjustable chains or extensions for a comfortable fit. Chain length and specifications vary by design, so please check the Product Details section of the individual product page for exact measurements.
Message Cards & Personalization
Are message cards included with the gift?
Yes. Our message-card gifts include a professionally printed message card created specifically for the recipient or sentiment featured on the product page.
The exact message is shown on each product page so you can see what your loved one will receive.
Can I customize the message card?
Most of our message cards feature pre-written sentiments carefully created to complement the gift and recipient.
For an additional personal touch, selected products may offer personalization options. Please check the individual product page for the options available for that particular gift.
Do you offer personalized or engraved gifts?
Yes. Selected products can be personalized or engraved when indicated on the product page.
Personalization options vary by product, so please review the available selections before adding your gift to your bag.
Are the message cards printed or handwritten?
Our message cards are professionally printed for a polished presentation designed to complement the gift and its packaging.
Gift Packaging
Does my order come ready to give?
Many of our message-card jewelry gifts arrive in a presentation box with the message card included, making them beautifully presented and ready for gifting.
Packaging varies by product, so please review the product page for the packaging included with your selected gift.
Do you offer a luxury gift box upgrade?
Yes. Selected jewelry gifts offer a Luxury Box upgrade for an elevated presentation and memorable unboxing experience.
When available, the Luxury Box option will appear directly on the product page before you add the item to your bag.
Can I include a personalized message with my gift?
Selected gifts may offer an additional personalized message or gift-wrap option. When available, you’ll see the option on the product page or during your shopping experience.
Shipping & Delivery
How long does shipping take?
We currently offer two U.S. shipping options:
UPS Mail Innovations — FREE
Estimated delivery: 5–7 business days
FedEx Priority — $14.95
Estimated delivery: 1–3 business days
Delivery estimates are provided in business days and may vary due to carrier delays, holidays, weather conditions, destination, or other circumstances outside our control.
Do you ship internationally?
At this time, Someone Said Gift ships within the United States only.
How do I track my order?
Once your order ships, we’ll send tracking information to the email address provided with your order. Please allow time for the carrier to update the tracking information after shipment.
What if my package is delayed or lost?
Carrier delivery dates are estimates and occasional delays may occur. If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at info@someonesaidgift.com and we’ll be happy to assist you.
Returns & Refunds
What is your return policy?
We offer a 30-Day Money-Back Guarantee on eligible items. Eligible return requests must be made within 30 days of delivery.
Items must meet the eligibility requirements outlined in our Refund & Return Policy. Personalized or custom-made products are generally not eligible for return or exchange due to a change of mind.
Please contact us at info@someonesaidgift.com before returning an item so we can review your request and provide the appropriate return instructions.
Who pays for return shipping?
For eligible returns due to a change of mind or other reasons not related to a damaged, defective, or incorrectly fulfilled item, customers are responsible for return shipping costs.
For eligible claims involving damaged, defective, or incorrect items, Someone Said Gift will cover the cost of the appropriate resolution.
What if I ordered the wrong item?
Please contact us as soon as possible after placing your order at info@someonesaidgift.com.
If production or fulfillment has not yet started, we’ll make every reasonable effort to help with your request. Once an order has entered production or fulfillment, changes or cancellations cannot be guaranteed and our standard return conditions will apply.
How long does a refund take?
Once an approved return has been received and inspected, we’ll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please allow up to 5–7 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the refund appears on your account.
If more than 15 business days have passed since we confirmed your refund, please contact us at info@someonesaidgift.com.
Still Have Questions?
We’re here to help.
If you couldn’t find the answer you were looking for, please contact our Customer Care team and we’ll be happy to assist you.
Our goal is to make every Someone Said Gift experience feel as meaningful as the gift itself.