Frequently Asked Questions

Have a question? You’re in the right place. Find answers to our most common questions below — and if you don’t see what you’re looking for, don’t hesitate to reach out to our team.

Our Products

What makes Someone Said Gift different from other gift stores?
Every gift we sell comes with a carefully crafted heartfelt message card — pre-written to capture exactly what you want the people you love to hear. You’re not just giving a gift. You’re giving a moment they’ll never forget.

What types of products do you offer?
We offer necklaces (Love Knot, Interlocking Hearts, Forever Love, Eternal Hope, Alluring Beauty), bracelets, engraved watches, dog tag necklaces, keychains, graphic leather wallets, graphic journals, acrylic and engraved plaques, and mugs. Most jewelry pieces are available in 18K gold or silver finish.

What material is the jewelry made from?
All our jewelry is crafted from high-quality stainless steel with 18K gold or silver plating. Stainless steel is hypoallergenic, tarnish-resistant, and designed for everyday wear without fading or discoloring.

Is the jewelry suitable for sensitive skin?
Yes — our stainless steel jewelry is hypoallergenic and safe for sensitive skin. It does not contain nickel in harmful quantities and is designed for comfortable everyday wear.

Are the necklaces adjustable?
Yes — most necklaces feature an adjustable chain that can be worn at multiple lengths to suit any neckline or outfit.

Personalization & Message Cards

Can I customize the message on the card?
Our message cards are pre-written with carefully crafted sentiments designed to resonate deeply with the recipient. The gift itself features a fixed design — no custom engraving is needed to make it feel deeply personal.

Can I choose which message card is included?
Each product is paired with a specific message card written for that recipient and occasion. The message is described on each product page so you know exactly what your loved one will receive.

Are the message cards printed or handwritten?
Our message cards are professionally printed on premium card stock for a clean, elegant presentation that complements the gift box.

Packaging & Gift Options

How is the gift packaged?
Every order ships in a premium soft-touch gift box with the message card included — no additional wrapping needed. It arrives ready to give.

Do you offer a luxury packaging upgrade?
Yes! You can upgrade to our signature mahogany luxury box with LED spotlight for an even more unforgettable unboxing experience. Select the upgrade option on the product page before adding to cart.

Can I add a personal note to my order?
You can add our Gift Wrap with Personalized Message to include a custom note with your order — a beautiful way to make the unboxing moment even more special.

Father’s Day & Seasonal Gifts

When should I order for Father’s Day 2026?
Father’s Day is on June 15, 2026. We recommend ordering by June 5 to ensure delivery in time. Orders are processed within 2–3 business days, and standard US delivery takes 4–7 business days after processing.

What are your best Father’s Day gift ideas?
Our most popular Father’s Day gifts include graphic leather wallets with heartfelt dad messages, Love You Forever Bracelets, engraved dog tag keychains, graphic journals, and engraved watches. See our full guide: 21 Father’s Day Gift Ideas He’ll Keep.

Shipping & Delivery

How long does shipping take?
Orders are processed within 2–3 business days. Standard delivery within the United States takes 4–7 business days after processing. Total delivery time is typically 6–10 business days from the date of order.

Do you ship internationally?
Yes — we ship to many countries worldwide. International shipping times vary by destination. Duties and taxes may apply depending on your country’s import regulations.

How do I track my order?
Once your order ships, you will receive a tracking number by email. You can use this number to track your package directly on the carrier’s website.

What if my order arrives damaged?
We take great care in packaging every order. If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damage and we will make it right.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition. Please contact our team to initiate a return. Custom or personalized items may not be eligible for return.

What if I ordered the wrong item?
If you ordered the wrong item, please contact us as soon as possible. We will do our best to accommodate changes before the order ships. Once shipped, standard return policies apply.

How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Still Have Questions?

We’re here to help! Contact our customer support team and we’ll get back to you as quickly as possible. We’re committed to making sure every gift experience is perfect from start to finish.